Bascket cleaning solution is free of harsh chemicals. This plant-based solution is phosphate-free, 100% biodegradable and gentle on the skin.

Bascket cleaning solution is safe to use on all colours and materials including leather, suede, nubuck, canvas, mesh, knit, etc.

PLEASE NOTE: Always test the reaction of the material with water. Some types of materials require special attention when being cleaned. See the Shoe Care Guide for more information.

Yes, the Bascket cleaning solution works perfectly on suede and nubuck. However, cleaning suede and nubuck requires a specific approach. See the Sneaker Care Guide to get the best results.

The Sneaker Care Guide has been created to help you to give any sneakers a new life. It contains cleaning tutorials and tips for specific materials.

If you still need assistance, send an email to hello@shopbascket.com and you will be contacted shortly.

It depends on how often you wear them. It's better to clean them lightly on a regular basis (once a week, for example) than to clean them less often but more thoroughly, which could also shorten their lifespan.

Yes, you do. Once you have sprayed the cleaning solution, dip the brush into a bowl of water and brush gently.

Lukewarm water is recommended. Use cold water for specific stains such as blood or grass stains. Use hot water to remove inset stains or to whiten materials such as canvas, knitwear or knitted fabrics.

Bascket cleaning solution is made of water, vegetable and mineral substances,
and corn-based surfactants.

Some parts of your sneakers such as soles made of rubber and/or plastic release plasticizers and coalescents which, over time, react with the natural alkalinity of the soil and turn the sole yellow. As UV radiation can amplify this process, it is highly recommended to avoid direct sunlight when you store your sneakers.

I will let Nike answers this question: 
"Nike does not recommend washing shoes in the washing machine. Properly hand-washing your shoes is the best way to ensure they won’t be accidentally harmed in the process. Plus, it’s possible to damage your washing machine by washing bulky items, like sneakers, inside. The best way to clean sneakers without damaging them is to brush them with a mild cleaning solution and let them air-dry."

Sneakers are mainly made of delicate materials such as suede, nubuck or leather, which can be damaged if too much water is used.

It is strongly recommended to avoid any source of heat such as radiators or dryers to avoid damage to your sneakers.

First of all, apologies! It should not have happened. Please send an email to hello@shopbascket.com so we can solve it quickly.

Unfortunately, no. But every purchase is 100% guaranteed, which means you can order your sneaker cleaning kit risk-free. And, if you're not entirely satisfied, you can send it back.

No, the bottles are made of glass.

In Brussels, Belgium.

The shiping cost depends on your location. For more information, please visit here.

Orders placed before 12:00 CET (Monday to Friday) will be dispatched on the same day. Orders placed after 12:00 CET, or on weekends, will be dispatched on the following business day. You will receive tracking details by email once your order has been handed over to the carrier.

Once your order has left the warehouse (where everything is made, from mixing and filling refills to shipping your order) you will receive an email with the track and trace information from the carrier.

Please send an email to hello@shopbascket.com with your order number in the subject line so the carrier can find your order.

With shipping boxes made of 70% recycled cardboard which are plastic-free and 100% recyclable.

It depends on your location: PostNL, UPS, Bpost or DPD.

Sorry to hear about this. Please email hello@shopbascket.com with your order number in the subject line to expedite the process, as well as a photo for the insurance. A new shipment will be sent to you.

Many apologies for the inconvenience. Please send an email to hello@shopbascket.com explaining the situation (include your order number in the subject line to expedite the process).

You must email hello@shopbascket.com to request a return of your order. Once your return has been processed in Brussels, your money will be refunded within 3 business days to the same bank account with which you made the purchase.