Shipping and Returns
Shipping
Shipping times
Orders processed in Belgium, Germany and the Netherlands take 1 to 5 business days to arrive, depending on where you live. For orders processed in other countries, delivery time may vary from 3 to 10 business days, depending on your location.
Shipping and handling process
Handling time is generally 1 business day before orders are handed over to the carrier.
Shipping costs
Shipping costs may vary depending on where you live (see table below).
Please note that since shipments are made from Brussels, the shipping costs for destinations distant from Belgium are high. This will change in the near future once a network of shipping partners is in place. This will also lead to faster delivery times.
Shipping costs (Europe)
BELGIUM
4,99€ - shipping with Bpost
FRANCE, GERMANY, LUXEMBOURG, THE NETHERLANDS
4,99€ - shipping with DPD
AUSTRIA, DENMARK
8,99€ - shipping with UPS
Free over 45€
CROATIA, CZECH REPUBLIC, GREECE, HUNGARY, IRELAND, ITALY, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM
8,99€ - shipping with UPS
NORWAY, SWITZERLAND
15,99€ - shipping with DPD
BULGARIA, ESTONIA, FINLAND, LATVIA, LITHUANIA, ROMANIA
18,99€ - shipping with UPS
Shipping costs (Rest of the World)
CANADA, UNITED STATES
25,99€ - shipping with Bpost
OTHER
45,99€ - shipping with DPD
Returns
If you want to return or exchange an item, visit this page.