DOES THE CLEANING SOLUTION CONTAIN ANY HARSH CHEMICALS? IS IT HARMFUL FOR THE ENVIRONMENT?
Bascket Sneaker Cleaner is free of harsh chemicals. This plant-based solution is phosphate-free, 100% biodegradable and gentle on the skin.
WHAT CAN I CLEAN WITH YOUR CLEANING SOLUTION?
Bascket Sneaker Cleaning Solution is safe to use on all colours and materials including leather, suede, nubuck, canvas, mesh, knit, etc.
PLEASE NOTE: Always test the reaction of the material with water. Some types of materials require special attention when being cleaned. See the Sneaker Care Guide for more information.
CAN I USE IT ON SUEDE AND NUBUCK?
Yes, the Bascket cleaning solution works perfectly on suede and nubuck. However, cleaning suede and nubuck requires a specific approach. See the Sneaker Care Guide to get the best results.
HOW TO CLEAN LEATHER? CANVAS? MESH? KNIT?
The Sneaker Care Guide has been created to help you to give any sneakers a new life. It contains cleaning tutorials and tips for specific materials.
CAN YOU HELP ME TO CLEAN MY SHOES?
If you still need assistance, send an email to email@example.com and you will be contacted shortly.
HOW OFTEN SHOULD I CLEAN MY SNEAKERS?
It depends on how often you wear them. It's better to clean them lightly on a regular basis (once a week, for example) than to clean them less often but more thoroughly, which could also shorten their lifespan.
DO I NEED TO USE WATER WHEN CLEANING MY SNEAKERS?
Yes, you do. Once you have sprayed the cleaning solution, dip the brush into a bowl of water and brush gently.
SHOULD I USE COLD OR WARM WATER?
Lukewarm water is recommended. Use cold water for specific stains such as blood or grass stains. Use hot water to remove inset stains or to whiten materials such as canvas, knitwear or knitted fabrics.
WHAT IS BASCKET SNEAKER CLEANER MADE OF?
Bascket cleaning solution is made of water, vegetable and mineral substances,
and corn-based surfactants.
WHY ARE MIDSOLES AND PLASTICS YELLOWING?
Some parts of your sneakers such as soles made of rubber and/or plastic release plasticizers and coalescents which, over time, react with the natural alkalinity of the soil and turn the sole yellow. As UV radiation can amplify this process, it is highly recommended to avoid direct sunlight when you store your sneakers.
CAN I PUT MY SNEAKERS IN THE WASHING MACHINE?
I will let Nike answers this question:
"Nike does not recommend washing shoes in the washing machine. Properly hand-washing your shoes is the best way to ensure they won’t be accidentally harmed in the process. Plus, it’s possible to damage your washing machine by washing bulky items, like sneakers, inside. The best way to clean sneakers without damaging them is to brush them with a mild cleaning solution and let them air-dry."
Sneakers are mainly made of delicate materials such as suede, nubuck or leather, which can be damaged if too much water is used.
CAN I USE THE DRYER TO SPEED UP THE DRYING PROCESS?
It is strongly recommended to avoid any source of heat such as radiators or dryers to avoid damage to your sneakers.
MY SPRAY HEAD IS LEAKING, WHAT SHOULD I DO?
First of all, apologies! It should not have happened. Please send an email to firstname.lastname@example.org so we can solve it quickly.
CAN I ORDER A TESTER?
Unfortunately, no. But every purchase is 100% guaranteed, which means you can order your sneaker cleaning kit risk-free. And, if you're not entirely satisfied, you can send it back.
ARE YOUR BOTTLES MADE OF PLASTIC?
No, the bottles are made of glass.
WHERE ARE YOU LOCATED?
In Brussels, Belgium.
HOW MUCH DOES IT COST TO SHIP TO MY ADDRESS?
The shiping cost depends on your location. For more information, please visit here.
WHEN WILL MY ORDER BE SHIPPED?
Orders placed before 12:00 CET (Monday to Friday) will be dispatched on the same day. Orders placed after 12:00 CET, or on weekends, will be dispatched on the following business day. You will receive tracking details by email once your order has been handed over to the carrier.
HOW DO I TRACK MY ORDER?
Once your order has left the warehouse (where everything is made, from mixing and filling refills to shipping your order) you will receive an email with the track and trace information from the carrier.
WHAT SHOULD I DO IF MY ORDER HAS NOT BEEN DELIVERED BUT THE ORDER STATUS OF MY PRODUCT SHOWS AS DELIVERED?
Please send an email to email@example.com with your order number in the subject line so the carrier can find your order.
HOW DO YOU SHIP MY ORDER?
With shipping boxes made of 70% recycled cardboard which are plastic-free and 100% recyclable.
WHICH COMPANY DO YOU WORK WITH?
It depends on your location: PostNL, UPS, Bpost or DPD.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED PRODUCT?
Sorry to hear about this. Please email firstname.lastname@example.org with your order number in the subject line to expedite the process, as well as a photo for the insurance. A new shipment will be sent to you.
WHAT IF I RECEIVE THE WRONG PRODUCT?
Many apologies for the inconvenience. Please send an email to email@example.com explaining the situation (include your order number in the subject line to expedite the process).
CAN I GET A REFUND FOR MY ORDER?
You must email firstname.lastname@example.org to request a return of your order. Once your return has been processed in Brussels, your money will be refunded within 3 business days to the same bank account with which you made the purchase.