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General

DOES THE CLEANING SOLUTION CONTAIN ANY HARSH CHEMICALS? IS IT HARMFUL FOR THE ENVIRONMENT?

Bascket sneaker cleaner is free form harsh chemicals. This plant-based solution does not contain phosphates, is 100% biodegradable and gentle on the skin.

WHERE CAN I USE YOUR CLEANING SOLUTION?

Bascket sneaker cleaning solution is safe to use on all colours and all materials including leather, suede, nubuck, canvas, mesh, knit...

PLEASE NOTE: Always test the reaction of the material with water. Some material types need extra care when you clean them. Head over to the Sneaker Cleaning Guide to know more.

CAN I USE IT ON SUEDE AND NUBUCK?

Yes, Bascket cleaning solution works great on suede and nubuck. However, cleaning suede and nubuck needs a specific approach. Visit the Sneaker Cleaning Guide to follow the steps to ensure you get the best results.

HOW TO CLEAN LEATHER? CANVAS? MESH? KNIT?

The Sneaker Care Guide has been created to help you to give any sneakers a new life. It contains cleaning tutorials and tips for specific materials.

CAN YOU HELP ME TO CLEAN MY SHOES?

If you still need assistance, send an email to hello@shopbascket.com and you will be recontacted shortly.

HOW OFTEN SHOULD I CLEAN MY SNEAKERS?

It depends on how much you wear them. It is better to give them a quick clean on a regular basis (once a week) than less often but more thoroughly, which could also reduce their lifespan.

DO I NEED TO USE WATER WHEN CLEANING MY SNEAKERS?

Yes, you do. Once you've sprayed the cleaning solution, dip the brush into a bowl of water and brush gently.

SHOULD I USE COLD OR WARM WATER?

Lukewarm water is recommended. Use warm water to remove inset stains or to whiten materials such as canvas, mesh or knit.

WHAT IS BASCKET SNEAKER CLEANER MADE OF?

Bascket cleaning solution is made of water, vegetable and mineral substances,
and corn-based surfactants.

WHAT'S THE DIFFERENCE BETWEEN THE STARTER KIT AND THE PREMIUM KIT?

The Starter Kit is the perfect duo for overall cleaning and comes with a cotton bag ideal for travelling.
The Premium Kit is a smart curation of everything you need to care for any material. Nothing less, nothing more. It also contains the right tools to clean suede and nubuck (the Eraser and the Soft Brush).

WHY ARE MIDSOLES AND PLASTICS YELLOWING?

Some parts of your sneakers such as soles made of rubber and/or plastic release plasticizers and coalescents which, over time, react with the natural alkalinity of the soil and turn the sole yellow. As UV radiation can amplify this process, it is highly recommended to avoid direct sunlight when you store your sneakers.

CAN I PUT MY SNEAKERS IN THE WASHING MACHINE?

I will let Nike answers this question: 
"Nike does not recommend washing shoes in the washing machine. Properly hand-washing your shoes is the best way to ensure they won’t be accidentally harmed in the process. Plus, it’s possible to damage your washing machine by washing bulky items, like sneakers, inside. The best way to clean sneakers without damaging them is to brush them with a mild cleaning solution and let them air-dry."

Sneakers are mainly made of delicate materials such as suede, nubuck or leather which can be damaged if too much water is used.

CAN I USE THE DRYER TO SPEED UP THE DRYING PROCESS?
MY SPRAY HEAD IS LEAKING, WHAT SHOULD I DO?

First of all, apologies! It should not have happened. Please send an email to hello@shopbascket.com so we can solve it quickly.

CAN I ORDER A TESTER?

Unfortunately, no. But every purchase is 100% satisfaction guaranteed which means that you can order your sneaker cleaning kit risk-free and if you're not entirely happy with it, you get your money back by returning it.

ARE YOUR BOTTLES MADE OF PLASTIC?

No, the bottles are made of glass.

WHERE ARE YOU LOCATED?

In Brussels, Belgium.

Shipping

HOW MUCH DOES IT COST TO SHIP TO MY ADDRESS?

The shiping cost depends on your location. For more information, please visit here.

WHEN WILL MY ORDER BE SHIPPED?

Orders placed before 12:00 CET (Monday to Friday) will be dispatched on the same day. Orders placed after 12:00 CET, or on weekends, will be dispatched on the following business day. You will receive tracking details by email once your order has been handed over to the carrier.

HOW DO I TRACK MY ORDER?

Once your order has left our warehouse (where we do everything, from mixing and filling refills to shipping your order) you will receive an e-mail with the track and trace information from the carrier.

WHAT SHOULD I DO IF MY ORDER HAS NOT BEEN DELIVERED BUT THE ORDER STATUS OF MY PRODUCT SHOWS AS DELIVERED?

Please send an email to hello@shopbascket.com with your order number in the subject line so the carrier can find your order.

WHAT DO YOU SHIP MY ORDER WITH?

Made of 70% recycled cardboard, the shipping boxes are plastic-free and 100% recyclable

My Order

WHAT SHOULD I DO IF I RECEIVE A DAMAGED PRODUCT?

Sorry to hear. Please, email hello@shopbascket.com with your order number in the subject line to speed up the process, and a picture for the insurance. A new shipment will be sent to you.

WHAT IF I RECEIVE THE WRONG PRODUCT?

Apologies for the inconvenience. Please send an email to hello@shopbascket.com with your order number in the subject line to speed up the process.

CAN I GET A REFUND?

Send an email to hello@shopbascket.com and ask to return your order. Once your return or cancelation has been processed your money will be refunded within 3 business days.

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